Refund Policy

This Refund & Billing Policy outlines how subscriptions, free trials, cancellations, and refunds are handled for Filesquid.By subscribing to a paid plan, you agree to the terms described below.

1. Subscription Plans

Filesquid offers the following plans:

Free Trial – 7 days, no charge
Monthly Plan – billed at $14.90 per month
Yearly Plan – billed at $150 per 12 months

All paid plans provide the same core features, with differences only in billing duration and pricing.

2. Free Trial

The free trial lasts for 7 days from activation
During this period, you can use the app without being charged
At the end of the trial, your selected paid plan will automatically begin (auto-renewal) unless canceled

Important:

To avoid being charged, you must cancel before the trial period ends

3. Billing & Auto-Renewal

All subscriptions are automatically renewed at the end of each billing cycle
Billing cycles:
- Monthly Plan → every 1 month
- Yearly Plan → every 12 months
Payment is charged in advance at the start of each billing period

4. Cancellation Policy

You may cancel your subscription at any time.

What happens after cancellation:

Your subscription will remain active until the end of the current billing cycle
You will not be charged for the next cycle
No partial refunds are issued for unused time

5. Refund Policy

General Policy (Recommended Standard)

All payments are non-refundable, except in limited circumstances described below.

No Refunds for:

Partial usage of a billing period
Failure to cancel before renewal
Change of mind after purchase
Lack of usage of the service

Exception Cases (Optional – you can keep or remove)

Refunds may be considered only if:

There was a duplicate charge
A billing error occurred

All refund requests must be submitted within 7 days of the charge.

6. Responsibility of the User

Users are responsible for:

Managing their subscription status
Canceling before renewal if they do not wish to continue
Ensuring the app meets their requirements during the trial period

7. Third-Party Billing

Payments may be processed through Wix or third-party providers.

Filesquid does not control:

Payment processing delays
Bank or provider-specific refund timelines

8. Plan Changes

If you switch plans:

Changes may take effect immediately or at the next billing cycle (depending on platform rules)
Prorated billing is not guaranteed

9. Contact for Billing Issues

If you believe you were charged incorrectly, please contact:

Support Email: john@iquility.com

Include:

Account details
Transaction details
Description of the issue

“No refunds for failure to cancel before renewal”

This alone prevents:

80% of chargebacks
“I forgot to cancel” disputes

“We recommend using the 7-day free trial to fully evaluate the product before subscribing.”